We sew every Barva piece by hand in our Kyiv workshop after the order is paid. Here you will find everything about payment, production times and delivery. These terms form part of the “Public offer”.
1.1. We start sewing your order once it has been paid in full.
1.2. The production time is stated on each product page in working days, usually from 5 to 14 working days. It is counted from the day of payment.
1.3. The production time is approximate and may vary, in particular if you ask us to adjust the length of an item to your height. If the time changes significantly, we will let you know, and you can agree to the new time or cancel the order and get your money back.
1.4. Hand-dyed items are unique: their shade and pattern may differ slightly from the photos on the website. This is a feature of handmade work, not a defect.
2.1. We only accept 100% online prepayment. An order is placed at the moment of successful payment, and only then do we start working on it.
2.2. Available payment methods:
2.3. Payments are processed by the Plata by mono internet acquiring service (monobank). You enter your card details on the secure page of the payment service; we do not see or store them.
2.4. Payments are charged in Ukrainian hryvnias (UAH) only. Prices in US dollars on the website are for reference only. If your card is in a different currency, your bank will convert the amount at its own rate and may also charge a fee.
2.5. After payment, you will receive an electronic fiscal receipt generated by the software cash register (PRRO) of the payment service. It is your proof of purchase, so please keep it.
2.6. Partial prepayment and cash on delivery (paying for the goods on receipt) are not available.
2.7. The terms of use of gift certificates are described on the “Returns and exchanges” page.
3.1. We ship orders with Nova Poshta. Choose the option that suits you at checkout:
3.2. Delivery is not included in the order total: the recipient pays for it on receipt according to Nova Poshta rates. You can estimate the cost on the carrier’s website, novaposhta.ua.
3.3. Once the parcel has been shipped, you will receive a waybill number for tracking, either from us or in a notification from Nova Poshta.
4.1. We also ship orders abroad.
4.2. The cost of international delivery is not included in the order total. After you place your order, our manager will calculate it for your address and tell you how to pay it.
4.3. We tell you the delivery cost before production begins. If it does not suit you, you can cancel the order and we will refund the amount paid in full.
4.4. Customs duties, taxes and fees of the destination country (if charged) are paid by the recipient in accordance with the rules of their country.
4.5. Please provide your full address with the postcode and a phone number in international format: the carrier and customs need these details.
5.1. The total time consists of the production time and the delivery time:
5.2. We hand the parcel over to the carrier once production is complete. Delivery time is set by the carrier, so it is approximate.
6.1. We recommend inspecting the parcel when you collect it at the branch or from the courier, in the presence of the carrier’s employee. If you collect it from a parcel locker, inspect it immediately.
6.2. If the packaging is damaged or the contents do not match your order, ask the Nova Poshta employee to draw up a report, take photos of the parcel and its contents, and write to us as soon as possible.
6.3. The storage period at the branch is set by Nova Poshta; if needed, it can be extended under the carrier’s rules.
6.4. If you did not collect the parcel and it was returned to us, write to us and we will arrange to send it again (the recipient pays for the repeat delivery at the carrier’s rates). If you want to withdraw from the purchase, see the terms on the “Returns and exchanges” page.
No. We sew every piece after it is ordered, so we only accept full online prepayment. On receipt, you only pay Nova Poshta for delivery.
No, the order is paid in full, and then we start sewing.
Payment is made in hryvnias. If your card is in a different currency, your bank converts the amount at its own rate and may charge a fee; we have no control over this.
Add the carrier’s delivery time to the production time stated on the product page. The production time is counted from the day of payment.
Yes, as long as the parcel has not been handed over to the carrier: write to us by email or via Telegram. After shipment, the address can be changed under Nova Poshta’s rules.
This document is drawn up in Ukrainian and English. In case of any discrepancy, the Ukrainian version prevails.
